Support

Write to us: pikko.support@gmail.com

A real person answers, usually within 2 days. Tell us your iPhone model and what happened. In the app, Profile → Email support adds the app version for you.

Subscription

I paid, but Premium isn't on

Open Profile and tap Restore purchases. Make sure your iPhone is signed in to the same Apple ID you used to subscribe. If it still says "No purchases found", write to us.

How do I cancel?

iPhone Settings → your name → Subscriptions → Pikko → Cancel Subscription. Or in the app: Profile → Manage subscription. Cancel at least 24 hours before the renewal date. Premium stays on until the end of the period you paid for. If you cancel during the free week, you won't be charged.

Can I get a refund?

Refunds are handled by Apple, not by us. Ask for one at reportaproblem.apple.com.

New iPhone or reinstalled the app

Premium: tap Restore purchases in Profile. Matches and players: Pikko has no accounts, so they live only on your iPhone. They move to a new iPhone only when you transfer everything from the old one (iCloud backup or Quick Start). If you delete the app, they are gone.

Using Pikko

I can't hear the score

Check that the voice is on: the speaker button on the scoreboard, and Profile → Score calls.
Turn the volume up with the iPhone buttons. Pikko speaks even when the iPhone is on silent.
Try another voice in Profile → Voice and speed.

The score looks wrong

Tap Undo last rally to step back as far as you need. If you think Pikko got a rule wrong, write to us with the format (doubles or singles, side-out or rally), the score and what happened. We fix scoring mistakes first.

"Ask the ref" stopped answering

Free use includes 3 questions a day; the count resets at midnight UTC. Questions that aren't about pickleball don't count. Pikko Premium removes the daily limit. "Ask the ref" needs an internet connection.

Where are my older matches?

Without Premium, History shows your last 5 matches. Older ones are still saved on your iPhone and appear when you get Premium.

Your data

To delete a match, open it in History and tap Delete. To delete a player, open Profile → Saved players. Deleting the app removes all its data from your iPhone. More in the Privacy Policy.